Return policy within 30 days

Once you have purchased the instrument from Liuteria Toscana srl, if you are not completely satisfied with the purchased instrument, you have the possibility to return it within 30 days of receipt of the goods. It is of course necessary to notify us by e-mail and once you have received the written confirmation, return the instrument within the thirtieth day. Conditions for the return: It will not be possible to accept the return if even minor changes have been made to the instrument such as changes to the bridge or nut or to any other part of the instrument. Neither shipping costs nor credit card fees will be refunded. We will refund the price of the instrument and packaging if the instrument and packaging are returned in the same condition in which they were originally shipped by us. You will be refunded through the same channel with which you paid. The refund will be confirmed and made once the instrument is received back and verified that it is in the same condition in which it was shipped and packed in the exact same way. A video is available with instructions on how to open the packaging and how to prepare it for the return at the following link: SHIPPING INSTRUCTIONS. If the returned instrument shows changes or damage or is not returned with the original packaging (in the manner described in the video) and with the courier indicated by us, the guarantee of the possibility of return will lapse. In the case of return, it is recommended to insure the shipment because we will not be responsible for damage or loss in the return shipment of the goods. The goods can be accepted for return only if: The return has been agreed in advance; The goods are intact and in their original packaging; The shipment takes place pre paid, not cash on delivery. In the event that the customer receives defective goods, or that there are errors in shipments by LiuteriaToscana srl, the customer is invited to contact Liuteria Toscana srl ​​immediately, which reserves the right to request photographic evidence before authorizing returns for defective goods and bear the shipping costs for the return of the goods to its premises. Returns authorized by Liuteria Toscana srl ​​must be sent from the same address where the original order was delivered. Liuteria Toscana srl ​​reserves the right not to accept returns shipped with couriers other than the one indicated in the email with the return instructions or from addresses other than the one in which the original order was delivered.

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